If I have been disconnected due a delinquent balance, may I make an online payment to get reconnected?
Re-connections can only be scheduled once the payment is received in our office. Online payments through Xpress Bill Pay take one business day to be received in our office. Online payments through banking institutions can take several days to be received in our office. If you are not in a hurry to be reconnected, then an online payment may be acceptable to you. If you need to be reconnected as soon as possible, then paying in our office or asking us to collect payment at the door (cash, check or money order) would be the better option.